Why Choose Lucky Coin?
Lucky Coin believes that our service and attention to detail set us apart from the other companies in the coin operated amusement industry. Here are just a couple of our principles when it comes to serving customers as a coin operated amusement provider:
-We offer our customers access to the Lucky Coin Inc. App (available for download through the App Store and Google Play). We use it to communicate important information and dates to our customers via push notifications. Location owners and employees are also able to send in service requests, access important documents, and contact information via the app as well.
-We also offer 1.855.34.LUCKY as a communication option for customer service. Customers have access to licensing assistance, creating service requests, and over the phone technical support.
-Our website offers a 24 hour chat feature to also help with answering questions for customers.
-We also make it a priority to set up a scheduled check-up time (either bi-weekly or monthly) with each location and location owner/manager to have our Account Relationship Consultant service, clean, and run diagnostics on the equipment, as well as answer any questions that the location may have.
-We track all customer interactions (emails, chats, phone calls, service calls, and scheduled check-ups). This allows us to look up account data and interactions to make sure that we are able to best support our locations if there are issues. We also track the amount of play, popularity, and hold percentage of each game to make suggestions on equipment upgrades that may need to be made.
-Finally, in Georgia, we provide all of our locations with the most competitive equipment on the market. We offer all metal cabinets, with either dual-monitor or vertical 32″ screen games. This allows the games to remain secure, but also provides for a more esthetically pleasing playing experience. Each game also comes with casino grade stools for player comfort, and we also offer either RKS (printer based system) or card reader systems for redemption.